Marc Livesey

Fort Lauderdale, FL 33312

me@marclivesey.com

Highly experienced in communications and networking with managerial experience.

See available screenshots for more information

Highly experienced in communications and networking with

managerial experience.

SUMMARY OVERVIEW:

20 years experience in telecommunications and networking service industry to include ACD, Voip, call accounting and systems management. Network experience includes training on Cisco, Vanguard/Motorola and Adtran. Network topologies include frame relay, point to point and mpls. Past experience includes management of service departments and daily operations to include in house networking and scheduling.

Leadership skills training with U.S. Army

Always looking for ways to create a proactive environment.

Accomplishments

v Recovered for the company over $180,000 in billing mistakes from carriers.

v Created a voip network for 1500 + users saving the company over 1.2 million with a proven return on investment in under 3 years.

v Projected savings of $300,000 annually by trimming back unnecessary voice and data services.

SKILLS:

Communications platforms

Adtran CSU/DSU, netvanta and Atlas series

Voicemail systems

T-1 /pri voice, T-1 and DS-3 data circuits

Certified several telephone systems

Cisco routers and switches

Mpls, point to point, frame relay circuits

Tcp / ip networking and trouble shooting

Voice over IP (VOIP), sip, h323, mgcp

Comp-tia CTP (Convergence Telephony Professional)

Vanguard / Motorola routers

Sentito carrier class voip gateway

Audiocodes voip gateways

Microsoft 2000, XP, Vista

ACD packages (call center reporting)

Computer telephony integrations

Unified messaging

Disaster recovery planning and documentation

EXPERIENCE:

05/2005 – Present Telelink Communications Services

Owner / Consulting Services

Work with various clients on projects ranging from network consulting with voice over ip to telecommunications recommendations. Clients range from legal and accounting firms to bank systems and religious organizations. Projects have included converting communications over to voip and ACD configurations to vendor relations and configuration, update recommendations.

05/2005 to 02/2008 First NLC Financial Services

Telecom Manager (ending position)

Senior Telecom Engineer (starting position)

Maintain 75+ offices and operations centers PBX system. Responsible for 2500+ users communications needs. Trouble shoot, adds, moves and changes. Responsible for designing voip network and designing global numbering scheme for future networking offices with voip. Responsible for design and implementation of disaster recovery for voice network.

Responsible for monitoring retail office network consisting of over 100 + circuits. Design and install oai gateway to track trunk usage, system manager and acd packages. Installed Linux based network monitoring system. Knowledgeable on t1 and ds3 Cisco and Adtran routers. Managed three other individuals for days to day operations and telecom billing. Scheduled and maintained contact with vendors and carriers.

Installed several software packages to turn the telecom department into a proactive and productive unit.

9/1995 - 04/2005 Inter-tel Technologies Deerfield Fl.

Systems Engineer

Maintained network, train technicians and teach clients on latest software and hardware, technical support for technicians and clients, integrate communications with networks, custom design communications systems, troubleshoot data and voice circuits.

Well versed on voice over ip applications and trouble shooting. Extensive knowledge on frame relay and point to point, trouble shooting and configurations. Knowledgeable on acd systems and reporting. Ivr, smdr, and cti applications installation and setup.

10/1994 - 9/1995 North American Utilities Ft.Lauderdale Fl.

Service Manager

Schedule technicians; manage network, order equipment and parts. Small company with multiple hat scenarios.

10/1988 - 10/1994 A-Telcom Inc. Ft.Lauderdale Fl.

Service Manager

Started as a cable puller in the telecom industry.

Promoted to service manager after 4 years. Installed communications systems and started working on computer systems.

EDUCATION:

12/1998

NT v 40 administration Certification

Microsoft workstation certified

3/1999

NT v 40 technical support

Microsoft server certified

6/1999

Inter-tel PBX networking Certification

Install, design and trouble shoot networked communications systems. Configure t-1/pri utilizing point to point circuits or frame relay circuits.

6/1999

Networking Essentials

Microsoft certification

7/1999

Tcp /Ip Certification

Training on networking protocols

12/1999

Inter-tel Voice over ip Certification

Install and implement voice over ip and router systems.Mgcp,sip and rtp protocols.Includes fxo/fxs, digital interface,t-1/pri

10/2001

Cisco Network Administration Professional Course

4/2003

Vanguard managed solutions

Motorola / Vanguard Routers Certification

Trained on routers configuration and trouble shooting

10/2004

CTP (Convergence Telephony Professional) Certification

12/2004

A-plus Certification

03/2005

5000 series ip based soft switch certified

02/2008

Cisco Certified Network Associate course

ADDITIONAL INFORMATION:

Army National Guard - 7 years with honorable discharge.