Marc Livesey
Fort Lauderdale, FL 33312
me@marclivesey.com
Highly experienced in communications and networking with managerial experience.
See available screenshots for more information
Highly
experienced in communications and networking with
managerial
experience.
SUMMARY OVERVIEW:
20 years
experience in telecommunications and networking service industry to include
ACD, Voip, call accounting and systems management.
Network experience includes training on Cisco, Vanguard/Motorola and Adtran. Network topologies include frame relay, point to
point and mpls. Past experience includes management of
service departments and daily operations to include in house networking and
scheduling.
Leadership skills
training with U.S. Army
Always
looking for ways to create a proactive environment.
Accomplishments
v
Recovered for the company over $180,000 in billing
mistakes from carriers.
v
Created a voip
network for 1500 + users saving the company over 1.2 million with a proven return
on investment in under 3 years.
v
Projected savings of $300,000 annually by
trimming back unnecessary voice and data services.
SKILLS:
Communications platforms
Adtran CSU/DSU, netvanta
and Atlas series
Voicemail systems
T-1 /pri voice, T-1 and DS-3 data circuits
Certified several
telephone systems
Cisco routers and
switches
Mpls, point to point, frame relay circuits
Tcp / ip networking
and trouble shooting
Voice over IP
(VOIP), sip, h323, mgcp
Comp-tia CTP (Convergence Telephony Professional)
Vanguard /
Motorola routers
Sentito carrier class voip
gateway
Audiocodes voip gateways
Microsoft 2000, XP,
Vista
ACD packages (call
center reporting)
Computer
telephony integrations
Unified messaging
Disaster recovery
planning and documentation
EXPERIENCE:
05/2005 – Present Telelink Communications Services
Owner / Consulting Services
Work with various
clients on projects ranging from network consulting with voice over ip to telecommunications recommendations. Clients range
from legal and accounting firms to bank systems and religious organizations.
Projects have included converting communications over to voip
and ACD configurations to vendor relations and configuration, update
recommendations.
05/2005 to 02/2008 First NLC Financial Services
Telecom Manager (ending position)
Senior Telecom Engineer (starting position)
Maintain 75+
offices and operations centers PBX system. Responsible for 2500+ users communications needs. Trouble shoot, adds, moves and changes. Responsible for
designing voip network and designing global numbering
scheme for future networking offices with voip.
Responsible for design and implementation of disaster recovery
for voice network.
Responsible
for monitoring retail office network consisting of over 100 + circuits. Design and install oai
gateway to track trunk usage, system manager and acd
packages. Installed Linux based network monitoring system. Knowledgeable
on t1 and ds3 Cisco and Adtran routers. Managed three other individuals for days to day operations and
telecom billing. Scheduled and maintained contact with vendors and
carriers.
Installed
several software packages to turn the telecom department into a proactive and
productive unit.
9/1995 - 04/2005 Inter-tel Technologies Deerfield Fl.
Systems Engineer
Maintained
network, train technicians and teach clients on latest software and hardware,
technical support for technicians and clients, integrate communications with
networks, custom design communications systems, troubleshoot data and voice
circuits.
Well versed on
voice over ip applications and trouble shooting. Extensive knowledge on frame relay and point to point, trouble
shooting and configurations. Knowledgeable on acd systems and reporting. Ivr, smdr,
and cti applications installation and setup.
10/1994 - 9/1995 North American Utilities Ft.Lauderdale Fl.
Service Manager
Schedule
technicians; manage network, order equipment and parts. Small
company with multiple hat scenarios.
10/1988 - 10/1994 A-Telcom Inc. Ft.Lauderdale Fl.
Service Manager
Started
as a cable puller in the telecom industry.
Promoted
to service manager after 4 years.
Installed communications systems and started working on computer systems.
EDUCATION:
12/1998
NT v 40
administration Certification
Microsoft
workstation certified
3/1999
NT v 40 technical
support
Microsoft server
certified
6/1999
Inter-tel PBX networking Certification
Install, design
and trouble shoot networked communications systems. Configure t-1/pri utilizing point to point circuits or frame relay circuits.
6/1999
Networking
Essentials
Microsoft
certification
7/1999
Tcp /Ip Certification
Training on
networking protocols
12/1999
Inter-tel Voice over ip Certification
Install and
implement voice over ip and router systems.Mgcp,sip and rtp protocols.Includes fxo/fxs, digital interface,t-1/pri
10/2001
Cisco Network
Administration Professional Course
4/2003
Vanguard managed
solutions
Motorola / Vanguard
Routers Certification
Trained on
routers configuration and trouble shooting
10/2004
CTP (Convergence
Telephony Professional) Certification
12/2004
A-plus Certification
03/2005
5000 series ip based soft switch certified
02/2008
Cisco Certified
Network Associate course
ADDITIONAL
INFORMATION:
Army National
Guard - 7 years with honorable discharge.